На информационном ресурсе применяются рекомендательные технологии (информационные технологии предоставления информации на основе сбора, систематизации и анализа сведений, относящихся к предпочтениям пользователей сети "Интернет", находящихся на территории Российской Федерации)

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Contact centers reacted to COVID-19 quite well -- it's time to institutionalize best practices

As the pandemic continues, contact centers realize their solutions for work-at-home agents, talent and performance management and information security need revisions. They also realize that COVID-19 has made the current operational blueprints ineffective. Because of this, they need to comprehensively streamline their operational thinking and solution design.

 

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